VProGo has a copy of an executed Dazos Service Agreement — the Empower Health Group contract dated September 26, 2025 (DocuSign envelope ID in the full teardown memo). Every clause citation on this page is grounded in that document and its exhibits: the body of the Service Agreement, Exhibit A (Negotiated Terms), Exhibit B (Termination Rider), and the attached BAA. VProGo has also published a full contract teardown memo for facility operators and their counsel; see the "Full teardown memo" link below.

That's a question for a court or arbitrator in your jurisdiction — not for Dazos' invoice department. Enforceability of broad restraints on competitive evaluation, asymmetric liability caps, and liquidated damages that bear no relationship to actual loss has been tested in reported litigation in various states with mixed outcomes. What is certain is that if Dazos invokes the clause, the facility receives an invoice for the full remaining 24-month term, due within 15 days at 24% interest if unpaid. Whether the clause survives appeal is a separate question from whether you want to spend a year litigating it.

Not as stuck as the buyout math might suggest. Because Exhibit B §4 is structured as acceleration of the full 24-month obligation rather than a pro-rated break fee, total 24-month cost is effectively fixed regardless of when you exit. The decision is not "exit or pay" — it's "exit now and get value from a replacement platform for the remaining months, or stay and get value from Dazos." Most facilities find the math favors earlier exit. The first step is reading the executed agreement with counsel; the published contract teardown memo is a reasonable starting point for framing the questions.

Some of it is. 24-month terms, pricing confidentiality, and non-solicits are common in SaaS. What is not common — and what turns the Dazos agreement into something qualitatively different — is the combination: an acceleration-style buyout with 24% interest, paired with a constructive-termination clause that reaches observation (not just use), paired with an asymmetric $10K liability cap, paired with unilateral modification rights on the BAA itself. Any one of these provisions in isolation is defensible. Combined, they produce a pronounced asymmetry in switching costs that is not visible from the price list.

Month-to-month first-year terms. No early-termination buyout. Mutual 12-month liability cap with no floor. Mutual non-solicit at actual damages only. Signed amendments required for any change to the BAA, SLA, or incorporated documents. $0 self-service data export during a 60-day post-termination window. Commonwealth of Massachusetts dispute forum, mutual. These are not marketing commitments — they are MSA §10.2, §12.1, §12.2, §12.5, §6.7, and §14 respectively. The full MSA is available on request.

You export it yourself. MSA §12.5 guarantees a 60-day self-service export window in CSV or JSON format at no charge. If you want assisted migration help, VProGo offers it at VProGo's then-current professional services rates under a separate Statement of Work — but that's optional. Self-service is always free. Contrast this with the per-MB document storage fees reported in user reviews of Dazos: storage charges mean that even after you export, you may be paying for data that you, in principle, already own.