Getting your facility ready…
Getting your facility ready…
Two-factor authentication & account verification
Appointment reminders & treatment updates
Direct communications from your care team
Reply STOP anytime to unsubscribe
By providing your mobile phone number to VProGo and consenting to receive SMS messages, you expressly consent to receive text messages from VProGo and from healthcare facilities that use the VProGo platform at the phone number provided. Messages may be sent by automated means. Consent is not a condition of any purchase or service.
VProGo sends SMS messages for the following purposes:
One-time verification codes sent when you log in to your account using SMS authentication.
Example: "Your VProGo verification code is: 123456. This code expires in 10 minutes. Do not share this code."
Codes to verify your phone number during account setup or when updating your contact information.
Verification codes sent when you request to reset your account password.
Direct messages sent by healthcare facility administrators through the VProGo platform. These may include appointment reminders, treatment notifications, insurance authorization updates, scheduling changes, and other care-related communications.
Example: "Hi John, this is Baystate Recovery. Your appointment is scheduled for tomorrow at 10:00 AM. Reply STOP to opt out."
Informational messages sent by facility administrators to groups of consented patients or staff members. These may include schedule changes, group session updates, facility announcements, and operational alerts.
Example: "Baystate Recovery: Group session has been rescheduled to 3:00 PM today. Please arrive 10 minutes early. Reply STOP to unsubscribe."
Operational alerts sent to facility staff members, including new referral notifications, patient status updates, and other time-sensitive operational communications.
Example: "VProGo Alert: New referral received for your facility. Log in to review. Reply STOP to opt out."
VProGo does not send marketing or promotional messages. All messages are transactional or informational in nature, sent by or on behalf of healthcare facility administrators through the VProGo platform.
You consent to receive SMS messages from VProGo when you:
Consent records are stored in the VProGo platform database with timestamps. Facility administrators are responsible for obtaining and documenting patient consent during intake.
Message frequency varies based on your account activity, security settings, and facility communications. Typical users receive 1-10 messages per month. Security messages are sent only when you initiate an action that requires verification. Facility messages are sent at the discretion of your healthcare facility's administrative team.
Message and data rates may apply. VProGo does not charge for SMS messages, but your mobile carrier may charge standard messaging rates. Please contact your carrier for details about your plan.
You can opt out of SMS communications at any time by:
If you opt out of SMS messages, you will not be able to use SMS-based login or two-factor authentication, and you will not receive facility communications via text. You can still use authenticator apps or email-based verification methods, and your facility may communicate with you through other channels.
Reply HELP to any SMS message for assistance, or contact us at:
SMS services are available on all major US wireless carriers including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
Your phone number and SMS data are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number with third parties for marketing purposes. All SMS communications comply with applicable healthcare privacy regulations.
We may update this SMS consent policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of SMS features after changes constitutes acceptance of the updated terms.
Questions? Contact us at support@vprogo.com or visit our Terms of Service for more information about using VProGo.